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Warranty information All hearing aids sold through Wholesale Hearing Ltd carry their full official manufacturers guarantee/warranty. Each manufacturer has their own specific agreements when offering warranties to patients. See below manufacturer specific information.
Widex - 5 year UK warranty - 2 year International warranty
Phonak - 5 year UK warranty - 1 year international warranty
Resound - 5 year UK warranty - no international warranty
In the instance of a hearing aid requiring repair from outwith the UK and beyond the international warranty cover, we recommend that the device is posted back to Wholesale Hearing Ltd by insured and tracked post at your own cost. We will happily have the device sent to the manufacturers lab in the UK and ask for the repair to be considered under the 5 year UK warranty. We will then make arrangements for the device to be returned by insured and tracked postage to you at your cost which has to be paid prior to posting.
Warranty limitation Hearing aid warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centres renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
* From Phonak website as of March 2013 Local warranty Please ask the hearing care professional where you purchased your hearing aid, about the terms of your local warranty. International warranty Phonak offers you one year international warranty which is valid from from the date of your purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, ear moulds and external receivers. The remedies under the international warranty are limited to the free repair of the hearing aid. The warranty only comes into force if a proof of purchase is shown. The international warranty does not affect any legal rights that you might have under the local warranty or the applicable national legislation governing sale of consumer goods.
We recommend that all customers have a full audiometric assessment taken prior to purchase by a reputable hearing aid dispenser or audiologist. This is often offered free of charge by some providers but as a guideline we suggest this may cost around £80. Although we will initially tune a hearing aid for a customer to their approximate prescription if an audiogram is provided, we highly recommend to have a 'real ear measurement' taken and have an objective speech assessment to ensure that you receive maximum benefit from your hearing aid.
As a guideline we would expect a cost of around £150 to be reasonable for this service. Beyond this we recommend regular check ups to ensure the device continues to perform for you. As a guideline we recommend that a 6 month or 12 month check up would take between 15 and 30 minutes and cost between £50- £100
Please contact us and we will recommend a registered aid dispenser or audiologist in your area.