Fitting

Our audiologists will ensure that your new hearing aids are a perfect fit. If you would like advice on suitable devices prior to purchasing your hearing aids, you can send us your audiogram. If you do not have an audiogram (hearing test result) taken within the last 6 months we can help you find a local provider.

Programming

Once you have placed your order, we will send you an email with a  medical questionnaire for you to complete and return to us. If we do not already have a copy of your audiogram we will request it from you (a clear photo of a hardcopy is fine). Our audiologists will review the medical questionnaire and your audiogram to check that your chosen devices are suitable, before programming your hearing aids.

Receivers & Domes

The email will also have instructions on how we will identify the correct receiver length needed to fit your ears. We include a range of dome sizes with your devices, allowing you to choose the most comfortable.

Warranty & Aftercare

All our hearing aids include a full Manufacturers warranty from the date of purchase, which covers the aids for repair or replacement due to faults and damages.

Manufacturer's warranties are usually 5 years - specific information is given on each product page. Loss is not covered by the warranty.

If there is a hardware fault with the hearing aids we would have the aids shipped to our lab in the UK where we would manage the repair with the manufacturer.

For software or general aftercare support, we may schedule a session with one of our audiologists who would be able to adjust the aids remotely.

To make use of the warranty get in touch with our team here and a member of our team will advise the next steps.

Money Back Guarantee

Our no quibble, 30-day, money back guarantee policy is exactly that - if you don't like, or you're unhappy with any hearing aid you have purchased from Wholesale Hearing you can return it to us for a full refund. Product refunds are valid for 30 days from the day your item has been shipped to you the customer. You, the customer, are responsible for return postage costs back to our centre. We recommend using tracked and insured postage. For more on the returns process, click here.