Dispatch

• In most cases for hearing aid orders we will dispatch your Goods within 5 working days of receiving your order. We will contact you if, for any reason, this is not possible.
• For any other order we should have your order dispatched within 1 - 2 working days

Delivery

• Free DHL Express delivery is available worldwide, on all hearings aids, and on other orders valued over £500. 
• Delivery times for this service vary from 1-5 days depending on your location, and will be shown during checkout.
• For orders under £500, delivery options for your location, including costs and delivery times, will be shown during checkout.
• All orders will be delivered using insured and tracked delivery services, unless you specifically choose untracked delivery - available for orders valued up to £50.
• Do not forget to add up to 3 days' dispatch time to the delivery time.
• Delivery of the Goods will be made to the address provided by you at the time you placed your order.
• If your Goods are not delivered safely within a reasonable number of days of you receiving notification of dispatch, you should contact us.
• Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected.
• In the case of non delivery, if either Wholesale Hearing or our courier is at fault, you will be offered the choice of a full refund or re-delivery.

Import Taxes and Customs Charges

• For all orders delivered to the UK , UK VAT is chargeable and is included in the price you see.

• For orders delivered outside the UK please note Wholesale Hearing Limited is not liable for Import taxes or customs charges levied by your country - DHL will contact you to arrange payment of any taxes due.

• Please note - as of 11PM 31st December 2020 shipments from the UK to EU countries will now be charged Import Taxes / Customs fees. Wholesale Hearing Limited is not liable for any fees levied by your country - DHL will contact you to arrange payment of any taxes due.