Warranty & Aftercare
All our hearing aids include a full Manufacturers warranty from the date of purchase, which covers the aids for repair or replacement due to faults and damages.
Manufacturer's warranties are usually 5 years - specific information is given on each product page. Loss is not covered by the warranty.
If there is a hardware fault with the hearing aids we would have the aids shipped to our lab in the UK where we would manage the repair with the manufacturer.
For software or general aftercare support, we may schedule a session with one of our audiologists who would be able to adjust the aids remotely.
To make use of the warranty get in touch with our team here and a member of our team will advise the next steps.
Money Back Guarantee
Our no quibble, 30-day, money back guarantee policy is exactly that - if you don't like, or you're unhappy with any hearing aid you have purchased from Wholesale Hearing you can return it to us for a full refund.
Product refunds are valid for 30 days from the day your item has been shipped to you the customer. You, the customer, are responsible for return postage costs back to our centre.
We recommend using tracked and insured postage. Read more on our returns process.